About Telecom Networks
PURPOSE:
Business connectivity, communication and care.
Mission:
To connect UK businesses through smart technology, personalised service, and a commitment to doing things right.
Vision:
Grow as the UK leader for service in connectivity and communications, offering a brilliant place for talent to thrive.
About Us
Telecom Networks was founded in 2010 with a simple belief: there had to be a better way to look after customers.
After years of working at BT, our Director, Yvonne McLafferty, saw first-hand what happened when departments were moved overseas and customers became just another number. When the team she worked with was relocated to India, Yvonne made the decision to do something different, to build a business that delivered the kind of service she knew customers actually wanted and deserved.
From day one, Telecom Networks was built on the idea of doing everything we didn’t like from previous experiences and making sure we never repeated it. No overselling. No unnecessary products. No being hard to reach. Just honest advice, solutions that genuinely fit the customer, and a better end-to-end experience.
We believed we could deliver more by keeping things personal. That’s why we designed a customer journey where relationships really matter. From sales and installation to training and ongoing support, everything is handled by our own team. Customers deal with the same account manager throughout, building trust, familiarity and a closer working relationship.
Speak to one of our team today
Tel: 0141 404 5441
One of our friendly, expert members of staff are just one phone call away.
Why Us?
This approach has been the backbone of our business ever since and has shaped the values we live by today, real people, going the extra mile.
We’re not perfect and we don’t pretend to be. As a smaller organisation, when something goes wrong, we own it, fix it, and learn from it. Shared learning, accountability and being tight knit as a team means we never lose sight of how important our customers are. Quite simply, they pay our wages and we never forget that.
Over the years, we’ve taken our customers on major journeys of change. From moving away from ISDN and copper lines to cloud-based solutions, to continually improving connectivity as broadband speeds have advanced. Today, that journey continues with more current technologies like Cyber Security and Voice-led AI.
Change can be daunting, but confidence comes from trust. Our customers know we’re capable, honest and invested in their success because strong relationships have always been at the heart of everything we do.