Privacy Policy

Telecom Networks (“we”, “us”, or “our”) operates the website www.telecomnetworks.co.uk (referred to as the “Service”).

This Privacy Policy explains how we collect, use, and disclose your personal data when you use our Service, and the choices you have regarding that data.

By using our Service, you agree to the practices described in this policy. Unless otherwise defined, terms here have the same meaning as in our Terms and Conditions, available at www.telecomnetworks.co.uk.

Definitions

Service Refers to the website www.telecomnetworks.co.uk managed by Telecom Networks.

Personal Data Information about a living individual that can identify them, either alone or combined with other data in our possession or likely to come into our possession.

Usage Data Information automatically collected when you access or use our Service, including data generated by our Service’s infrastructure (e.g., duration of a page visit).

Cookies Small files stored on your device that help improve your experience with our Service.

Data Controller The entity responsible for deciding why and how personal data is processed. For the purposes of this Privacy Policy, Telecom Networks is the Data Controller.

Data Processors / Service Providers Individuals or organisations that process data on our behalf. We may use third-party providers to help manage and protect your data.

Data Subject / User Any living individual who uses our Service and is the subject of Personal Data.

Information We Collect

We gather information to deliver and enhance our Service. The types of data we collect include:

Personal Data

When using our Service, we may request certain information that allows us to identify or contact you, including:

· Name

· Email address

· Phone number

· Postal address

· Cookies and usage data

We may use this information to send updates, promotional messages, or other communications relevant to you. You may unsubscribe from these communications at any time using the links provided or by contacting us.

Usage Data

We may automatically collect details about how you access and use our Service. This can include:

· IP address

· Device and browser information

· Pages viewed and time spent on them

· Date and time of access

· Diagnostic and performance information

Cookies and Tracking Technologies

We use cookies and similar tools to collect information about how you interact with our Service. These technologies help us enhance the user experience and monitor Service performance.

Types of cookies we may use:

· Session Cookies – to operate the Service

· Preference Cookies -to remember user preferences

· Security Cookies – to support Service security

You can adjust your browser settings to block cookies, though some features of the Service may not work correctly without them.

How We Use Your Data

We use your data to:

· Operate, maintain, and improve our Service

· Notify you of changes or updates

· Enable interactive features where relevant

· Provide customer support

· Analyse usage trends to enhance our Service

· Detect and prevent technical issues

· Share information about offers, services, or updates (unless you opt out)

Legal Basis for Processing (GDPR/UK GDPR)

For users in the European Economic Area (EEA) or UK, our legal reasons for processing personal data depend on the context:

· Fulfilment of a contract with you

· Consent you have provided

· Legitimate interests, provided they do not override your rights

· Compliance with legal obligations

A full GDPR compliance policy is available upon request via info@telecomnetorks.co.uk

Retention of Data

We retain Personal Data only as long as necessary to meet the purposes outlined in this Privacy Policy. This may include:

· Fulfilling legal obligations

· Resolving disputes

· Enforcing agreements and policies

Usage Data may be retained for a shorter period unless needed for security, service improvement, or legal compliance.

Data Transfers

Your information may be stored and processed outside your home jurisdiction, including outside the UK, where data protection laws may differ.

By providing your data, you consent to such transfers. We take appropriate measures to ensure your data remains secure in these locations.

Disclosure of Data

We may share your information:

· To comply with legal obligations or valid requests from authorities

· To protect the rights, property, or safety of Telecom Networks, Service users, or the public

· To investigate suspected misuse or violations of the law

Data Security

We adopt industry-standard security measures to protect your data. However, no system is completely secure. We cannot guarantee absolute protection against unauthorised access, loss, or misuse.

Your Data Rights (EEA/UK Residents)

You have the right to:

· Access, correct, update, or delete your data

· Restrict or object to processing

· Receive a copy of your data in a portable format

· Withdraw consent at any time (if processing is consent-based)

We may request identification to confirm your request. You can also lodge a complaint with the UK Information Commissioner’s Office (ICO).

Third-Party Service Providers

We may use third parties to operate and analyse our Service. These providers can only access Personal Data required to perform their services and are bound by confidentiality agreements.

Analytics

We may use tools such as Google Analytics to monitor website traffic and usage trends. You can opt out of Google Analytics tracking via the Google Analytics opt-out browser add-on

Links to Other Websites

Our Service may link to third-party websites. We are not responsible for their content, policies, or practices. We encourage you to review their privacy policies before providing any personal information.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page, and we may notify you via email or through a notice on our Service.

Please review this policy regularly for updates.

For questions about this Privacy Policy:

Email: info@telecomnetworks.co.uk Phone: 0141 404 5441 Address: 7 East Kilbride Road, Rutherglen, Glasgow, G73 5EA

Calls may be recorded for quality and training purposes.

Complaints

If you are unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ICO):

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Phone: 0303 123 1113 Website: https://ico.org.uk/concerns