1. Perception=It will cost more money
Reality = often it saves the customer money as there are no maintenance charges, call plans are free with a cloud based solution and there are no upfront costs for the hardware.
2. Perception = If my internet goes down I wont get any calls
Reality = If you are on a cloud based solution and the internet goes down you won’t get calls on the handset, however the disaster recovery will have your calls directed to a mobile before you even realise the internet is down. With an older system if the phones went down you would have to report a fault and then ask for a divert (this would take longer than our disaster recovery plan.
3.Perception = Our business doesn’t need all the features that a cloud phone has.
Reality = Whilst there are indeed many more available features on a cloud based solution, you don’t have to use all of them.
4. Perception = I have maintenance on my existing phone system so won’t change until it stops working.
Reality= yes you do have maintenance but are you aware that if the phones stop working, sometimes the systems are so old the parts of obsolete and they won’t be able to be repaired. All that will happen there is you would be offered to upgrade to a cloud solution with your current provider, would you not prefer to get more than one quote or be forced to upgrade as your phones aren’t working.
Get in touch if you have any further questions we would be more than happy to explain further benefits.